Terms & Conditions
Homeowner Terms and Conditions
By using the Services offered through this Website, you are bound by the terms and conditions as set out below. If you do not agree to be bound by these terms and conditions, you may not use or access our Service.
Definition of Terms
"Company", "FindaTrade" or "FindaTrade Ltd" means FindaTrade Limited (registered company number: 06675218), whose registered offices are Mitchell House, Brook Lane, Warsash, Southampton, Hampshire, SO31 9HN.
"Email(s)" means electronic mail sent or received by the Company either by a member of the Company or automatically on behalf of the Company.
"Homeowner(s)" means any person, persons, tradesperson or business who has either joined the site to search for tradespeople or posted a job on the site to obtain quotes for the work.
"Job(s)" means any work, project or job submitted on the website.
"Service(s)" means any product or service that is provided by FindaTrade to Users, which includes, but is not limited to: information, services and products provided through the Website, or by telephone or email.
"Sub-Contractor(s)" means contractors, sub-contractors, and sole traders, or any other person or company working (or contemplated by the TradesPerson to be likely to work) with or for or on behalf of a Tradesperson in connection with a Job.
"Suspended" means the suspension of the Homeowner's membership with the Company.
"System(s)" means the software, hardware, batch programmes, and automated processes that are used by the Company in order to provide components of the Service.
"Text(s)" means short message service (sms) sent or received by the Company either by a member of the Company or automatically on behalf of the Company.
"Tradesperson", "Tradespeople", "Tradesman", "Tradesmen" and "Trades Professional(s)" means any User that registers on the Website in order to receive Job Leads to help them obtain work posted by Homeowners.
"Homeowner Membership" means any Homeowner with an active Homeowner account.
"User(s)" or "You" means anyone making use of the FindaTrade Services.
"Website" means the website FindaTrade.com and any subdomains including the pages, content and graphics contained within and provided by the Company.
You certify to the best of your knowledge, that any information you post on this site is accurate.
You certify and agree that you are using this system in a genuine effort to find tradespeople/service providers and not for any other purpose deemed by FindaTrade Ltd. to be inappropriate.
You understand and agree that by posting a job on this site you:
- Are genuinely looking for either work to be carried out or an estimate to help you decide whether or not to do the work
- Promise to let any trade company (maximum of 4) registered on our site and with the correct security code that contacts you within 10 days of posting, to provide an estimate for the job posting.
- Are responsible for the job as posted and its' details. You promise that all details are true and relevant.
- Are responsible for removing the job from our website once it has been allocated or you have decided not to pursue it.
You understand and agree that the Company cannot accept any liability in respect of any contract or other agreement entered into between the Homeowner and the Tradesperson. In particular, but without limitation, the Company can accept no liability relating to the quality or fitness of any Job performed or omitted to be performed by any Tradesperson (or any of its Sub-Contractors) and accordingly shall not be liable to the Homeowner for any dispute, act or omission resulting from any dealings between the Homeowner and the Tradesperson and/or their Sub-Contractors including but not limited to any direct, indirect or consequential or inconsequential loss of any kind suffered by the Homeowner howsoever arising.
You understand and agree that the Company cannot accept any liability for the accuracy of data or documents provided by the Tradesperson or any damage caused to an individual, property or anything else as a result of a tradesman presenting fraudulent details. The Homeowner acknowledges that it is their responsibility to verify any details or documents presented by the Trade Business on the Website before accepting any goods or services from the Trade Business.
You understand and agree that although we make some checks on our trade members it is impossible for us to guarantee they are completely genuine, reliable, legally operating and trustworthy. The FindaTrade Service works through the ratings and feedback comments provided by Homeowners for work carried out on their Jobs. It is the responsibility of the Homeowner to do all necessary checks before deciding to use a Tradesperson.
You understand and agree that FindaTrade Ltd cannot be held liable for the accuracy of the information provided in all references obtained by FindaTrade Ltd, either directly from the referee or via the tradesman. Where FindaTrade Ltd makes direct contact with a referee, we verbally ask them to confirm the accuracy and ask them to visit our site to review and validate the content but we cannot guarantee they will do so.
You understand that FindaTrade does not endorse or recommend any Tradesperson nor does it guarantee that you will be contacted by a Tradesperson. It is the responsibility of the Homeowner to remove a Job if they do not require further contact from trade members.
You understand and agree that you will fully indemnify FindaTrade Ltd against liability (of any nature), which may befall FindaTrade Ltd as a result of your illegal or fraudulent use of our services.
You understand agree that by joining the Service you give us permission to contact you by email, text and/or telephone unless you request your account to be closed by email from the email address registered to your account. By posting a Job you agree to have your name, location (not full postcode) and contact details passed on to up to four tradespeople.
You understand and agree that FindaTrade Ltd is not responsible for any interruption of service, and accepts no liability for any loss of services, sales or any other form of loss.
You understand and agree that should there be a dispute of any kind, we have the right to the final say/decision in resolving the dispute. We undertake to use reasonable judgement in any dispute and indeed to refuse to arbitrate where disputes fall into the above categories.
FindaTrade Ltd owns all the intellectual property rights relating to the website, including the layout, design, content, graphics and database and you agree not use or copy any part thereof without our prior permission.
You certify to the best of your knowledge, that any information you post on this site is accurate and that you are authorised to post this information. Any materials you upload remain the property right of the owner and are uploaded at the Users risk. In doing so you are giving expressed and irrevocable permission for us to store, display and use the content.
You agree to use the website for lawful purposed only and in a way which does not infringe the rights of or restrict or inhibit anyone else's use and enjoyment of the website.
You understand and agree that any details of tradespeople including contact information, obtained by you through this service, remain the intellectual material of this service and that you will not sell or give this information to other organisations but are welcome to pass them on without reward to other homeowners.
You shall not:
- provide copyrighted materials without authorisation,
- provide obscene or offensive material,
- provide material whose nature and/or volume compromises the ability of FindaTrade Ltd to serve our websites (instances including but not limited to unreasonable consumption of disk space, Internet link bandwidth, CPU, and memory usage, as determined by FindaTrade Ltd's staff),
- provide materials that are deemed by the government authorities as inappropriate or illegal. Any such government determinations will be binding on the customer, not FindaTrade Ltd's.
You understand and agree that we reserve the right to remove any and all information that you have entered for any reason and specifically for system abuse.
Homeowner ratings and feedback comments
You understand and agree that any rating given by you for a service provided or job/work/project done, is a matter between you and the Tradesperson.
You understand and agree that you will use reasonable criteria and judgement when giving a rating to a Tradesperson for a service provided or job/work/project done.
You understand and agree that FindaTrade Ltd reserves the right to request detailed comments to support each individual rating/success criterium, especially when multiple success criteria are selected.
You understand and agree that any rating you provide must be for a genuine service provided or job/work/project done and is a matter between you and the Tradesperson and you agree not to ask us to get involved in any ratings disagreements.
You understand and agree that the Company performs a number of checks on feedback to ensure authenticity and may at our sole discretion remove any feedback that we cannot verify.
You understand that we cannot validate all trade references and that it is your responsibility to request the contact details of the reference author in order to verify authenticity. Any trade discovered ( by you or FindaTrade Ltd) to have provided false references will either be removed from our site or have their profile amended to indicate any findings. We recommend following up on references, especially when the cost of the work or the potential impact of poor work can be high.
Termination of Service
Termination of service will only be actioned after written request from the email address registered to your FindaTrade account. Termination of service may take up to 5 days to take in to account weekend and bank holidays.
Cancelling your membership does not cancel your agreement to our Terms & Conditions.
FindaTrade Ltd reserves the right to make changes to these terms and conditions without prior notification and all such changes will be viewable on this website.
As a User of the website, you are responsible for acknowledging any updates of these terms and conditions by visiting this section because it is binding on you.