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FAQs


If you do not see your question here, please click on the Comments button on the left and send us an email. We will reply within 2 business days and often much sooner.

Membership/Joining
Trade members
Jobs
General Questions
NOT GETTING OUR EMAILS?
Data Protection
Disclaimer

Membership/Joining
Q. Why is my email address mandatory?
A. There are many reasons a valid email address is needed. Firstly the system uses it to notify you of jobs posted, validate your joining details, payments etc. but mostly it is needed because this is an Internet based system and all services are provided through the Internet.

Q. Is your payment process secure?
A. All payments are secure and is processed through "PayPal"

Q. Where do I get an invoice or VAT receipt?
A. As soon as your payment is accepted a receipt is emailed to you. Please remember to check your spam boxes too as many ISPs nowadays block legitimate businesses as well as those annoying spammers.

Q. What is the security code required by PayPal?
A. To improve security most credit and debit cards have a code printed on the rear of the card, usually found above the strip where you write your signature. Most transactions require the last three digits of this number for verification purposes.

Q. Do I have to give a telephone number?
A. Yes and all your contact details. We suggest trades include a land line as many of our homeowners are wary about people that only give out mobile numbers.

Any and all information that is held by us about you is only used for the purpose of this business. We do not use any of this information for other purposes and do not pass/sell it on to other organisations e.g. for advertising purposes.

Q. I just joined as a trade but I cannot see my ad
A. When you are logged in, just use the SEARCH FOR TRADES feature in MY ACCOUNT and you will be able to see your own advert as long as you have made your first payment/credit

Q. I forgot my username/password
A. Go to any page and click on the ‘forgotten username/password '?' box. Follow the instructions and your login details will be sent to you immediately

Trade members
Q. Are other trades people on your site legally registered?
A. We make mulutiple checks on all trade joiners and they must pass these tests to be registered with us.
We do not want 'au noir' people on the site and remove people who said they were applying for a SIRET number but who were obviously not. We check with the CdM. Although we make checks when trade members join, we recommend to our homeowner members, that they always validate a companies current registration details and check that they have any necessary insurances. we suggest they try sites like Infogreffe and cofacerating to validate the details of any trade, wherever they find them

The Riviera Reporter has agreed to let us publish some of their articles regarding the dangers of using unregistered, illegal and uninsured trades people. See the News Section reachable from any menu on the site.
Q. Can I advertise my trade in your job section?
A. No, this section is for jobs only and will only ever be seen by trades people, not customers, who do not have access to this area of the system. All jobs are validated before they are approved so only what are deemed to be genuine jobs make it onto the site

Q. Is it only building trades that you offer?
A. No. We do include many other trades and services. We want to focus purely on trades and services and nothing else like (selling homes, tourism, letting holiday homes, and others). If you think yours is not really covered and you want to join, suggest a generic one that we can add and we will as long as it is generic enough for others to use too.

Can I offer more than one trade in the same advert/listing?
A. Yes you may select as many trades as you offer and for which you are legally registered

Q. How do I find out if it is worth advertising on your sites?
A. Go to the home page of the site, click on the trades area and in the menu, try a search by clicking on ‘How many jobs in my area’ to see how many jobs are currently posted for your trades and also to see how many homeowners will be emailed your contact information because they asked to be told when you join.

The search will not only show you jobs that are available but will tell you when the job was posted, how many contacts the homeowner wants/will be allowed, how many other trades have received the contact information and promised to call, the price of purchase for the contact details, the trade categories needed, where (nearest town/postcode) and what criteria the homeowner will use to select/evaluate a company



Jobs
Q. I received a job notification but cannot find the job posted
A. We send notifications out within 30 minutes of a job being posted and approved. By the time you log in to retrieve the information it is possible the homeowner has already found a company. Remember you can check the site 24/7 To view all current available jobs

Q. Why can I not get details of the jobs?
A. Your credit balance must be sufficient to purchase the contact details. If it is not, click on the 'add more credit' button

Q. I asked to be notified about jobs posted but I have never received any notifications
A. Please check to make sure your ‘job notification settings’ have been activated. Log in, and in ‘my account, select change notification settings.



General Questions
Q. Why should I use FATIF/TUA when I have work already?
A. To help secure work for the future, to get a rating that will show future clients/customers, get your name in front of a growing number of homeowners needing your services.

Q. Do you use my contact information for anything else?
A. No - We only use your contact information for the purposes of our business e.g. for homeowners to find you, when notifying homeowners that you have joined, when sending you an email about a new job.

However, because your contact details are on our sites for homeowners to see, this means they are there for others to see also, as they are on other places such as Yellow Pages etc.

We do not pass on your details to anyone who is not a member of our sites. We never sell your personal or contact information

Q. Are your charges value for money?
A. Our charge is a fraction of what it would cost to advertise in newspapers and magazines and there, one only gets an advert, and certainly none of the other features like searching for jobs, getting email notification of new jobs, having your details sent to people who are looking for your trade, when you join and credit your account.

If you keep your account in credit your advert will stay on our sites permanently

Q. I do not have my own computer; can I telephone to add my details?
A. No. This service is provided through the Internet only.

Q. How do we add a link between our sites?
A. Please go to our links page (click in the menu on the left hand side of this page) and follow the instructions.

Q. What/where are your terms and conditions?
A. At the bottom of every page there is a link to our Terms and Conditions

NOT GETTING OUR EMAILS?
Many Internet Service Providers (ISPs) are blocking more and more emails from genuine businesses.
If you are expecting emails from us please check

1. Your deleted/trash/spam boxes on your email software (Outlook, Outlook Express, Thunderbird etc...)
2. Your email via your ISP - for example Orange and Wanadoo have web mail where you can log in and they they store emails they consider to be spam

Data Protection
Q. What are my rights under the data protection act and How do I see what information you hold about me/us?
A. In accordance with the data protection act 1998 you have the right to access, modify, or delete the information related to you. This can be done at any time on this site by just logging in and using the MY ACCOUNT facility. All data held by us is data you entered.
The Data Protection Act 1998 sets out eight rules that data controllers must follow for protecting personal information - these are known as the eight principles.
The eight principles
Personal data must be:
1. Processed fairly and lawfully.
2. Processed only for one or more specified and lawful purpose.
3. Adequate, relevant and not excessive for those purposes.
4. Accurate and kept up-to-date - data subjects have the right to have inaccurate personal data corrected or destroyed if the personal information is inaccurate to any matter of fact.
5. Kept for no longer than is necessary for the purposes it is being processed.
6. Processed in line with the rights of individuals - this includes the right to be informed of all the information held about them, to prevent processing of their personal information for marketing purposes, and to compensation if they can prove they have been damaged by a data controller's non-compliance with the Act.
7. Secured against accidental loss, destruction or damage and against unauthorised or unlawful processing - this applies to you even if your business uses a third party to process personal information on your behalf.
8. Not transferred to countries outside the European Economic Area (the EU plus Norway, Iceland and Liechtenstein) that do not have adequate protection for individual's personal information, unless a condition from Schedule four of the Act can be met.



Disclaimer
We ask that all trade members provide a valid registration number and are legally trading in France. We also display articles in our News section about what to look for if you are employing a service and how to get registered if you want to trade in France. If you find one who is not please report them immediately to member-support@findatradeinfrance.com and we will remove them. It is not our responsibility to police the registration system, we make checks that are reasonable but that will not always catch the determined black market workers. Please help us stamp out illegal companies if you find any.

It is the home owner's responsibility to ensure that they are using legally registered trades people/artisans/service providers prior to commencing any work and as per the terms and conditions accepted at the time of becoming a member (You understand and agree that you will fully indemnify 4CircleSolutions Ltd against liability (of any nature), which may befall 4CircleSolutions Ltd as a result of the customer’s illegal use of our services.) 4CirlceSolutions Ltd accept no responsibility for you failing to ensure that any service you use is legally registered. Click on www.infobilan.fr or www.infogreffe.fr and check any artisan's/trade's registration details

For full details of all terms and conditions, please click the link at the bottom of the page.